How to submit a claim

Pittsburgh Moving works hard to provide a smooth move, but unfortunately loss or damage can be part of the nature of moving and mistakes happen. When loss or damage occurs, we directly with you to come to a quick and fair resolution.

In the event of loss or damage during the course of your move with us, the claims process begins after payment for your move is received in full and the claims form is completed. Only one claims form can be submitted per move so we recommend inspecting and unpacking all items before beginning the claims process. Claims must be filed within 30 days after delivery but the sooner you get the claims process in motion after your move, the better we will be able to quickly resolve the claim.

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To file a claim, please email us at extrahandspgh@gmail.co including photos of the damaged item(s), description of the damaged and/or how it happened, and the item number from your inventory list.

Furniture items must be listed on your inventory for it to be covered under our protection plans.

 

If you have any questions about your claim, please feel free to contact us at 412-498-5562. After you submit the claim, our team will get to work gathering the information necessary to make a resolution decision. Someone from our team will contact you to discuss the resolution. Please allow 5-7 business days to process your claim and resolution to complete within 90 days.

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Thank you!